Customer Satisfaction Doubles

Everybicycletire Doubles Customer Satisfaction with Bookfresh

Everybicycletire introduces call back service at the customer’s desired time to facilitate customer care

Central Florida, USA, December 26, 2010: Leading Bicycle tire company Every Bicycle Tire recently changed from an in bound call center style of dealing with customer service to a method where customers could choose what time they wanted to be called back. Large companies like Apple have a system where customers who are looking to solve any sort of problem can basically book an appointment with a specialist who calls the customer back at the time of the customers’ choosing. This is how Everybicycletire is going to deal with its existing and prospective customers by using Bookfresh services.

As large businesses use this type of service, why wouldn’t it be possible for small businesses to benefit from this technology. Once such company, Every Bicycle Tire whose sales are under 10 million a year says this technology is perfect for them.

Gayle Gorlewski, the CEO of Every Bicycle tire says: “Over the years, email has been becoming increasingly unreliable. Customers would call angrily demanding why we didn’t answer their email, but in most cases we had, its’ just that the spam filters caught them or the emails weren’t delivered by the customers ISP. Our transactional volume is so high, that even a 1% undeliverable is unacceptable. Furthermore, we got so many calls at the same time every day but at other times there were no calls. We had to do something because people would call and say they never get through and other people always got through. It just depended on what time of day.”

She further adds: “When I answered the phone as people called, It took me a while to figure out what the customer wanted and then to find all the information related to the sale. Now the customer sets an appointment and I can research the issue or the pre-sale question in advance. It’s amazing how much shorter the calls are and how much happier the customers are.”

She sums it up by saying “If we had known how effective this system was with helping to resolve issues or with increasing sales we would have used it long ago. It really changes the dynamic of the interaction and results in a great satisfaction on both us and the customer. We enjoy being able to give good answers and to know that we have resolved any issues before we even call the customer.

Bookfresh is a software company that has created an appointment Setting Software System for small businesses like Hair Salons, Contractors, Dog Groomers and more. For around $20 a month, users get a first class easy to calendar that really helps the small business person get organized. Calendars can now integrate with other calendars so importing the calendar events into another calendar can mean exciting changes to how business gets done. This service allows customers to set the time when they want us to call them back.

Appointment setting software is nothing new, but modern technology allows the appointment to be imported into your calendar, sent to you via emails with reminders, SMS messages and phone calls too. Never before has setting an appointment and keeping an appointment been made easier. The upside to Customer Based Appointment Setting systems is that when the representatives or agents of a company call a customer back, they do so having prepared before hand.

About Everybicycletire:


EVERY BICYCLE TIRE, also known as EB Tire LLC, is a Tire Company that has been founded to promote and sell bicycle tires and wheels. It promotes sales both through the Internet catalog and bicycle shops. EB Tire also sponsors tires and jerseys for cyclists all over the world preferably within America. There are four different levels of tire availability at EB Tire.

Level 1 is an item in stock and ready to go either from us or one of our partners or even direct from the manufacturer
Level 2 is an item that we have to order, and once it comes in we can ship it to you
Level 3 is an item that we elect not to sell yet but we can refer you to the right place
Level 4 is an item that we can't get and we don't know where you can but we list it as a courtesy for all the legacy applications there may be.


Find out more at Every Bicycle Tire

Contacts

America

P: +1 800 863-3157

Website: www.everybicycletire.com
Email: info@everybicycletire.com

Comments

[Sonia Roody]

That makes perfect sense! At least this way, both customer and agent are given a satisfactory amount of time to do research regarding the problem or inquiry at hand. Other companies could learn a lot if they emulate this technique, too.